Water meter self-reads in prescribed water areas

Provide a meter self-read

Provide your meter read by submitting a meter reading form.

How often do I need to do a self-read?

Check your licence or works approval to see how often you need to submit a self-read. It will be at least annually.

Licence requires an annual read

If your licence requires an annual read, read your meter between 1-14 July and submit by 31 July each year.

Licence requires a quarterly read

If your licence requires a quarterly read, read your meter and submit on the following dates each year:
  • 1-14 October and submit read by end of October
  • 1-14 January and submit read by end of January
  • 1-14 April and submit read by end of April
  • 1-14 July (end of year read) and submit read by end of July.

I need help to do a self-read

To do a self-read:

  • You will need your: instrument (water licence/works approval) number, instrument holder name (exactly as it is on the licence) and meter serial number.
  • Open the meter reading form. It can be used on any mobile device and follow the instructions.
  • Enter one name only on the form, even if you have more than one name recorded on your licence.
  • Record the volume displayed on your meter. For more help you can download the 'how to read your meter' fact sheet .
  • Take a photo of your meter when you do your read. This can easily be attached to the form.
  • Call your local office if you are unable to use the online form. 

Water usage advice

Every time you submit a self-read, we will provide you with your water usage advice statement. This will help you monitor your water use activities.

Self-read exceptions

You do not have to do a self-read if you:
  • are not required to meter; however if you do have a meter you can submit readings to us, and the information will be used to inform future management strategies for the water resource.
  • you have been granted a deferral on the installation of a meter
  • you are still within a grace period for the installation of a meter
  • you haven’t yet been issued a licence.